Customer Support Specialist

Anticipated start date: March 1st, 2025

Type: Full time employee (40+ hours/wk)

Location: Position is remote however Northern California is preferred

Salary Range: $60k-$70K/yr

Readable English

Readable English is a fast growing EdTech company that simplifies and accelerates the process of learning to read. If you are a results oriented customer support professional with a passion for driving  excellence and supporting change, and want to make a difference in the world, we invite you to apply for the Customer Support Specialist  position. Join us in making a meaningful impact and shaping the future of our organization. 

Position Summary

Readable English is seeking a dedicated and experienced Customer Support Specialist to join our team. This role is essential in ensuring our clients receive prompt and effective assistance with virtual training, customer support tickets and rostering. We are looking for a candidate with a teaching background who is passionate about educational technology and committed to providing exceptional customer service.

Duties & Responsibilities

• Customer Support: Handle and resolve customer support tickets efficiently, ensuring a high level of customer satisfaction.
• Rostering Management: Assist schools and educational institutions with the rostering process, using tools like CLEVER and Classlink, to ensure seamless integration and access to our product.
• Communication: Serve as the primary point of contact for educators and administrators, providing clear and concise information and guidance.
• Problem Solving: Troubleshoot technical issues related to Readable English and work collaboratively with the technical team to resolve any complex problems.
• Product Knowledge: Maintain up-to-date knowledge of Readable English features, updates, and best practices to effectively support users.
• Virtual Training: Assist with virtual customer training to help support the successful adoption of Readable English.
• Feedback Loop: Gather and relay customer feedback to internal teams to facilitate product improvements and enhance user experience.
  

Qualifications 

• Bachelor's degree,, Communications, Education, Business Administration, or a related field. 
• Experience: Former teacher with experience in the education sector, preferably with a focus on using technology in the classroom.
• TechSavvy: Strong proficiency in educational technology tools, particularly CLEVER and/or Classlink. Hubspot CRM.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to nontechnical users.
• Customer Focus: A strong customer service mindset with a commitment to helping educators succeed.
• Remote Work: Highly organized and self-motivated, with the ability to work independently in a remote setting.

Benefits

• Competitive salary and performance based incentives.
• Benefits package, including health insurance stipend and paid time off.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment with a focus on innovation and continuous improvement.