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      Microphone Recording Issues

      Check permissions and devices for microphone recording issues.

      Have you given permission for Readable English to record audio?

      Chrome
        • Goto the following URL: chrome://settings/content/microphone 
        • If “us.readablenglish.com” is listed in the “blocked” list, click on the garbage can icon. 
        • Refresh the us.readablenglish.com page. When asked for permission to record audio, click “allow”. 
      Does your computer have a microphone and is it properly configured in your operating system?

      Mac
        • Click on the Apple in the top left corner
        • Click on System Preferences → Sound → Input. 
        • If you do not see a microphone and/or you cannot see that your voice is being detected, please contact your system administrator.
      Windows
        • Make sure your microphone is connected to your PC.
        • Select Start   → Settings  → System → Sound.
        • In Sound settings, go to Input → Choose your input device, and then select the microphone or recording device you want to use.  

      Does your browser have permission from the OS to record audio?
       Mac
        • System Preferences → Security and Privacy → Privacy → Microphone 
        • You will see the list of apps that need permission to access your microphone. Approve the one that you need (i.e, Google Chrome)
      Windows
        • Select Start  → Settings  → Privacy → Microphone. In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.
        • Next, allow apps access to your microphone. In Microphone settings, go to Allow apps to access your microphone and make sure it's turned on.
        • Once you've allowed microphone access to your apps, you can change the settings for each app. In Microphone settings, go to Choose which Microsoft apps can access your microphone, and turn on apps you want to use with it (Google Chrome). 

      Check the microphone sensitivity settings (Chromebooks)

      At the bottom right, select the time. Next to the volume slider, select Audio settings. Under “Input,” drag the microphone slider left or right to adjust the sensitivity.
      After adjusting your sensitivity, you can test the microphone here: https://www.onlinemictest.com/. Follow the directions on this page. If the line moves then the mic is working and able to be heard.

      Is there a microphone on your headphones?

      If the issue continues, please check other articles in our Help Center, or reach out to Support by selecting the ? button within the Learning Portal.